Southwest Airlines Wins 2016 FICO Decision Management Innovation Award for Real-Time Operations Recovery Tool
Southwest Airlines has achieved extraordinary results in improving flight on-time performance using FICO optimization in their Baker Airline Operations Recovery Optimizer tool, winning the 2016 FICO Decisions Award for Decision Management Innovation.- Since the project's inception, on-time performance is 10-15 percent higher on days with irregular operations compared to similar events in the past, and total on-time performance is more than 2 percent higher over the past year.
- The air carrier has experienced significant cost savings and customer satisfaction has improved during irregular operations as on-time performance improved and flight diversions, tarmac delays, and crew changes declined.
- This project has supported the company's goals and philosophies related to passenger hospitality, operational performance and maintaining a low-cost business model.
Southwest Airlines serves 100 million customers annually with more than 3,900 daily departures during peak travel season across a network of 101 destinations inthe United States and eight additional countries.
Analytics software firm FICO (NYSE:FICO) today announced that
Since its implementation in
"Prior to the Baker implementation, superintendents of dispatch would address airline problems with a manual, labor-intensive process that could take hours to work out a single solution," said
Using FICO® Xpress Optimization Suite, the Baker utilizes several algorithms, advanced in-memory cache technology, and hundreds of carefully calibrated parameters to achieve real-time performance and high-quality, integrated decision-making. The Baker team worked closely with
"
About the FICO Decisions Awards
The FICO Decisions Awards recognize organizations that are achieving remarkable success using FICO solutions. A panel of independent judges with deep industry expertise evaluates nominations based upon measureable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. The 2016 judges are:
Dan Ariely , expert on human behavior, author of Predictably Irrational, andDuke University Professor of Behavioral Economics- Jim Bander, national manager, Decision Science,
Toyota Financial Services (2015 winner) Ken Elliott , global director of Analytics,Hewlett Packard Enterprise Bill Fearnley, Jr. , research director, Compliance, Fraud and Risk Analytics, IDC – Financial InsightsPetr Kapoun , retail risk director, Česká Spořitelna (2015 winner)- Dr.
Dalvinder Singh , editor,Financial Regulation International Nicole Sturgill , principal, Executive Advisor,CEB TowerGroup
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SOURCE FICO
Investors/Analysts: Greg Jawski, Porter Novelli for FICO, +1 212-601-8248, greg.jawski@porternovelli.com; Media: Steven Weber, FICO, +1 800-213-5542, investor@fico.com