Intrum Germany Adopts FICO Customer Communications Solution
For more information visit https://www.fico.com/en/products/fico-customer-communication-services
"We are anticipating a significant increase of consumers struggling to clear their debts," said Florian Wöretshofer, managing director and CEO at Intrum Germany. "Through the digitalisation of customer communication it is possible to reach each customer through the medium they are the most comfortable with and responsive to – be that app, email, SMS, or phone. FICO was an ideal fit as by combining automation with analytics we can free up our staff to personally handle the more complex customer needs."
FICO® Customer Communication Services connect with customers in the right manner throughout the customer credit lifecycle.
"Intrum is always striving to improve for their customers," said
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in
Learn more at https://www.fico.com
FICO is a registered trademark of
We have more than 10,000 experienced employees across 24 countries in
We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum's wide range of credit management services, we help companies of all sizes to improve their cash flow and increase liquidity.
Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation.
This is how we lead the way to a sound economy for companies, individuals and society as a whole.
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