StepChange Debt Charity Chooses FICO Platform to Help Assess People in Problem Debt
Greater system flexibility and microservices architecture means hyper-personalized recommendations for people in
More information: www.fico.com/en/fico-platform
“As part of our back-office transformation, we saw the need to improve the flexibility and capability of our existing decision engine to be able to centralize our logic from three disparate systems — our old rules platform did not give us the capabilities we need to be fit for the future,” said
FICO® Platform enables firms to ingest data, develop deep new insights with AI and ML, make hyper-personalized decisions at scale, and achieve world-class business outcomes. It is uniquely suited to maximize customer satisfaction, loyalty, and long-term retention.
“It’s important to us that FICO® Platform has a microservice-oriented architecture — we can call up the decision service when needed in our processes,” Bentley said. “This is a much more manageable approach that fits perfectly in our new IT ecosystem. We will be able to pull in more data sets than our legacy system can handle, improving our customer advice. FICO Platform is also a very user-friendly platform, which reduces our training needs.”
“StepChange performs an incredibly important public service by providing free debt advice in an impartial way to anyone who needs it,” said
FICO® Platform has received the Banking Innovation of the Year Platinum Award in the Future Digital Awards for Fintech & Payments 2023, presented by
How your readers can get help with their debts
We provide the UK’s most comprehensive debt advice service, from budgeting tips through to managing debt solutions that enable to people to pay off or clear debts. All details about our free debt advice are available on our website.
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 215 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and other countries, improving risk management, credit access and transparency. Learn more at www.fico.com.
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