Woman working at desk

Investor Relations

View annual reports, stock information, press releases and updated financials.

Press Release Details

[Go Back]

FICO UK Credit Card Market Report: December 2022

February 21, 2023 at 4:15 AM EST

Seasonal increases plus higher prices result in festive spending highs and big rise in cardholders missing one payment

LONDON--(BUSINESS WIRE)--Feb. 21, 2023-- Clear evidence of the impact of inflation on household spending is revealed in FICO’s latest report of UK card trends, for December 2022. While retail sales volumes were widely reported as being down in the last month of the year, the FICO data shows the highest average total credit card spending since its UK Risk Benchmarking records began in 2006. Underlining the financial pressures being faced, December also saw a significant rise in cardholders missing one credit card payment, which will be a particular concern to lenders.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230221005173/en/

UK credit card spend climbed to a new high in December 2022, according to FICO data. (Graphic: FICO)

UK credit card spend climbed to a new high in December 2022, according to FICO data. (Graphic: FICO)


  • Average total sales up 9 percent over November 2022 at £825
  • Average balances rise by 5 percent month-on-month to £1,660
  • Accounts missing one payment jumped month-on-month by 19 percent
  • Percentage of accounts with two missed payments was 19 percent higher than December 2021 and 20 percent higher for three missed payments
  • The pattern of falling payments to balance also continued in December 2022 with a 2 percent month-on-month drop and a 4 percent year-on-year decrease

FICO comment

Analysis of the largest consortium of UK cards data shows a convergence of rising prices and dwindling disposable income in December 2022. With average total spend at its highest and late payments rising significantly month-on-month and year-on-year, financial institutions will be particularly concerned as the focus on Consumer Duty heightens.

The Financial Conduct Authority’s (FCA) Consumer Duty rules, which will apply to new and existing products or services that are open to sale or renewal and come into force on 31st July 2023, require firms to act to deliver good outcomes for customers. They must be able to access products and services that meet their needs and offer fair value, as well as receive the support they need, when they need it. This includes financial institutions offering vulnerable customers other products with more suitable pricing etc.

As financial institutions face increasing numbers of late payments they will benefit from using optimised strategies to determine who and when to contact, and omnichannel communications to ensure those messages land. Those with the ability to incorporate digital-first communications will be in a much stronger position to deploy effective collections strategies.

Key Trend Indicators – UK Cards December 2022



Month-on-Month Change

Year-on-Year Change

Average UK Credit Card Spend




Average Card Balance




Percentage of Payments to Balance




Accounts with One Missed Payment




Accounts with Two Missed Payments




Accounts with Three Missed Payments




Average Credit Limit




Average Overlimit Spend




Cash Sales / Total Sales




Source: FICO

These card performance figures are part of the data shared with subscribers of the FICO® Benchmark Reporting Service. The data sample comes from client reports generated by the FICO® TRIAD® Customer Manager solution in use by some 80 percent of UK card issuers.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in nearly 120 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions rental cars are in the right place at the right time.

Learn more at https://www.fico.com

FICO and TRIAD are registered trademarks of Fair Isaac Corporation in the U.S. and other countries.

For further comment on the FICO UK Credit Card activity contact:
Wendy Harrison/Parm Heer/Matthew Enderby
0208 977 9132

Source: FICO