PSECU Leverages FICO Technology to Enhance Member Experiences
Through FICO CCS implementation:
- PSECU enhanced its member experience by delivering personalized alerts in near real-time.
- PSECU streamlined its application entry and onboarding processes, while improving transparency and increasing efficiency.
- PSECU expanded its customer service alerts and early-stage collections capabilities.
"Realizing that many of our members no longer have landlines, we focused on developing a digital communication strategy using FICO CCS to deliver a more personalized, real-time experience," said
With the enhanced capabilities for delivering real-time, proactive, and personalized customer service alerts, the credit union's overall member engagement has improved in part by reducing the need to call for additional information or support.
"How, when, and where you engage today's digitally savvy consumer is absolutely critical for leading financial institutions. Tomorrow's success means being able to provide customers with information the way they want it, when they want it," said
FICO CCS enables businesses to deliver email, voice, text, and mobile app notifications that are smart, scalable, and include a human touch thanks to the company's ability to combine automation with analytics. By integrating CCS with FICO solutions, clients communicate effectively with audiences throughout the customer credit lifecycle. CCS allows them to quickly resolve fraud, collect more debt, lower application abandonment, improve retention, supercharge upselling, and much more.
To read the PSECU case study, click here.
Opened in 1934, PSECU was founded by 22 ordinary people who made an extraordinary commitment to each other: To create a financial institution where pooled resources benefit all members. Today, we are a full-service credit union serving more than 450,000 members and have over
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in
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Greg Jawski, FICO, firstname.lastname@example.org 212.601.8248; or David Misner, PSECU, email@example.com, 717.777.2169